When I first purchased this, I had been using a prevous generation battery-powered Satisfyer and was going through a ridiculous amount of batteries. Unfortunately, right out of the box this ine seemed to have very little suction.

I considered chalking it up as a life lesson, but the 15-year warranty surprised me. I mean, nobody takes returns on any kind of toy like this (and I’m glad they don’t!!), so I went ahead and contacted the seller.

I wanted to let folks know the 15-year warranty is a real thing. The folks in customer service were fantastic, polite and friendly and extremely apologetic it didn’t work! Their reported failure rate is less than 1% of these, but they sell so MANY (especially during the lockdowns, heh) that the 1-star reviews paint a very different picture. As people are more likely to post a negative review than a positive (I mean, if it works as expected, it just did its job, right?), and the numbers really are pretty skewed.

I don’t mean that the 1-star reviews are not real, they absolutely are! It sucks (or well, doesn’t) when you spend money on something that doesn’t work, and quite frankly is an embarrassing/taboo enough item most people are unlikely to contact the sellers about it.

EIS is the manufacturer of Satisfyer, not just a reseller, so they absolutely know what’s up and stand behind their products. I received not just an immediate refund, but also a replacement which was much more to my expectations. The customer service people I exchanged emails with were respectful, friendly, but definitely let you set the tone so they don’t come off creepy or overshare-y. I didn’t have to send pictures or answer questions, the refund came first, then the suggested troubleshooting because I had specifically asked for it.

Customer Service is what happens when things go wrong. I’m honestly glad this happened, or I wouldn’t have thought to chat with the people who make these cool products and who are very big on everyone having a great time, no matter what their body happens to be like.

Additionally, the staff are extremely trans and non-binary friendly and answered questions for things that don’t get posted on the site, like full dimensions of the openings, and have suggestions for other products in the line that have different shapes and sizes. I actually found out they sell different replacable head types, which was perfect for me! I’ve been on Testosterone for 3+ years now and my body is in a place where a lot of products I used to like (like rabbit-style vibrators) just don’t work with my anatomy anymore, but neither do ones tailored for men’s anatomy. I would have been grateful if there were just one or two options, as the way this works doesn’t cause me any body dysphoria (just euphoria!), but folks were determined to make sure I had as many options as possible to work with and better information than I could get anywhere short of taking them out of the box in a store. Which is generally frowned-upon.

(Stag Shops and Come As You Are in TO have a wall of unboxed demo units for exactly this reason, which is brilliant. Both sell this brand and are awesome companies. Everybody gets gold stars all around!)

So the 15-year warranty is really a thing! They’re discreet, very understanding, and absolutely will not make you feel embarrassed or small for being disappointed if things aren’t knocking your socks off. They want you to feel great, and if that’s not happening then they want to fix that however works best for you.

If I wasn’t just a fan from the products themselves — and the advertising, omg — I would be 100% sold for life based on their customer service.

Franchement le meilleur des jouets de ceux que j ai.

Les filles n ayez aucune hésitation, il fait le job de manière extra et en moins de 5 minutes.

Le top du top