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    Frequently asked questions

    My order hasn't arrived yet. Where is it?
    I’m sorry for the delay! Please check your email for tracking updates—if it’s past the estimated delivery date, contact us with your order number, and we’ll resolve it ASAP.
    Do you deliver on public holidays?

    Certainly! We offer delivery services even on holidays. All orders will be processed and dispatched via international logistics within 48 hours.

    Do you deliver to my postcode?

    We likely do! Just check our shipping zones during checkout on your site—it’ll confirm if we deliver to your postcode.

    Is next-day delivery available on all orders?

    Next-day delivery isn’t available on all orders—it depends on the product, location, and shipping options.

    Do I need to be there to sign for delivery?

    The delivery process hinges on the logistics method you opt for. Some shipments necessitate a signed receipt upon arrival, whereas others can be conveniently left at a courier cabinet or collection point. Generally speaking, for the majority of cases, our express delivery service will dispatch your order directly to the specified shipping address you’ve provided.

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